Full Service VS Online Only Estate Agents

26th March 2018

When thinking about moving house, 98% of us turn to online property portals such as Rightmove and onthemarket.com. How we buy and sell homes is changing, with a new breed of ‘online only estate agents’. But what does this option actually entail, and what benefit do they offer? 


Online only estate agents

Online only estate agents claim to lower overheads to sell your home for less. Most charge a fixed fee, and will list your property on the main online portals. It might sound positive but there are some serious issues to consider.

The online only agent’s fixed fee will have to be paid - whether you sell the property or not. And in many cases, upfront. So if they don’t sell the property, you’ll be left out of pocket.

Some simply offer to list your property, others will organise viewings. If you don’t check what you actually get, you might end up paying more for the services you want. For example, you might have to organise viewings yourself. Are you comfortable showing strangers around your home? 

Online only estate agents don’t have a database of clients - so they can only be reactive. They will simply wait for inquiries to come in, because they aren’t actively searching. Full service estate agents are proactively looking to find you a buyer - as well as negotiating with the buyer directly. Unless you pay extra for the service, with online only estate agents you’ll have to do the negotiations.


Full Service Estate Agents

Full Service Estate Agents still have online services, but they also offer a lot more. From branches on the high street that you can visit to phone calls and emails, Full Service offers it all - with an online presence still very much a main component.

Trust and peace of mind are invaluable. Experienced Full Service Estate Agents offer professional guidance and support throughout the process. They also are on-hand to chase and negotiate on your behalf. Plus, they’re already proactively marketing to buyers in your area. They’ll have much better knowledge of the local market.

If you think a Full Service Estate Agent is the way for you, explore how Maslen Estate Agents can help. With one of the highest completion rates in Brighton & Hove, we’re dedicated to finding the right home for you.

Testimonials

  • As always, an excellent service. 

    Mr & Mrs Field Lewes Road

  • Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.

    Ms Longley Kingsbury Street

  • Very comprehensive and professional. Nice people to work with and highly recommended. 

    Mr Alderton Ladysmith Road

  • Thanks for an excellent service. 

    Mr King Hove

  • I would recommend Maslen to anyone. 

    Mrs Tripp Woodingdean

  • Brilliant. Well done to Sharon and the Woodingdean team.

    Ms Curtis The Ridgway

  • Exceptional service throughout the process - should we decide to sell in the future we wouldn't hesitate to use your agency. You're a cut above the...

    Ms Windels & Mr Barham Fiveways

  • Paul was absolutely brilliant. 

    Mrs Tasker Fiveways

  • Thank you for everything!

    Ms Tucker Willow Close

  • A completely painless experience from start to finish. Thank you.

    Mr Woolven & Mrs Bessant-Woolven Lewes Road

  • Sharon was excellent - kept us well informed, thank you so much!

    Ms Waters Cowley Drive

  • Please thank Paula at Lewes Road - Excellent service. 

    Mr & Mrs Nuthall Lewes Road

  • Thank you Maslens, you were all excellent!

    Miss Jasper Taunton Road

  • The Woodingdean team were very friendly and approachable.

    Mrs Palmer Pitt Gardens

  • I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.

    Mrs Porter Taunton Road

  • Very impressive - professional and friendly, both Martin Timms and Paula Carter were excellent at keeping in contact with sensible advice based on...

    Mrs O'Connor Hove

  • Paula was absolutely amazing!

    Mr & Mrs MacKay Lewes Road

  • Very professional service. Thank you!

    Miss New & Mr Jackson Buller Road

  • Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!

    Mr Witten Lewes Road

  • We were very impressed with the Nick from start to finish. 

    Mr & Mrs Smith Lewes Road

  • Nick and Paula are total stars! They were incredibly supportive and present throughout. Thank you!

    Miss O'Haire Hove

  • Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks. 

    Ms Greene Lewes Road

  • Sharon was amazing! She kept us up to date the whole way through the process. We cannot fault Sharon or the rest of her team. 

    Mr & Mrs Ashley Woodingdean

  • The whole team were very committed from start to finish.

    Mr Pilgrim Lewes Road

  • Best Agents in Brighton.

    Mrs Field Tarner Road

  • First class service. Friendly and professional.

    Mr Thorne The Avenue

  • Already recommended you! Thank you.

    Mr Edwards The Ridgway

  • Very pleased with the service. Many thanks to Sharon and the boys!

    Mr Flynn Woodingdean

  • Excellent service as always

    Mr Field Ringmer Road

  • Hugely impressed with Ben & his team.

    Mrs Mead Upper Lewes Road

  • We were delighted with the service received from all the staff with whom we had contact,

    Dr Crichton The Ridgway

  • Excellent communication and advice throughout. It felt very reassuring to be in good hands.

    Mrs Brooker Buller Road

  • Very, very happy we chose you, felt right from the start! Thank you!

    Miss Blackadder Coniston Court, Holland Road

  • Ben and Paula were calm and reassuring throughout a very difficult process!

    Ms Easterbrook Bear Road

  • Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.

    Mr Field Mafeking Road

  • Very pleased with the experience. I would definitely recommend you and use you again.

    Ms D Edmonds Horton Road

  • Compared to your rivals, your service was excellent

    Ms McGrigor Milner Road

  • It was an amazing experience, everyone involved were fantastic. 

    Mr & Mrs Knight Woodingdean

  • Very good service and communication. Paula was excellent.

    Mr & Mrs Scarboro 1 Pevensey Road

  • In February 2016 I was looking to buy and sell very rapidly. Competition among buyers at the time was very high. Sharon @ the Woodingdean branch sh...

    Ms Helen Lyons Woodingdean

  • Best Estate Agents ever experienced - professional, approachable, competent and exemplary. 

    Mr & Mrs Guest Riley Road

  • A very committed team who made the sale process very easy.

    Ms Rees Ticehurst Road

  • Paula's role was brilliant. Having someone office based and available was so appreciated and her promptness an impressive service - every Estate Agent...

    Ms Wynn-Jones Baxter Street

  • Many thanks to Nick. It was an easy process thanks to you! I'm extremely satisfied with how the sale went, great job.

    Ms Mayanobe Aymer Road

  • I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.

    Mrs Shepherd Hertford Road

  • Paula was fabulous and we felt really informed and supported. 

    Mr & Mrs Walker Lewes Road

  • All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale. 

    Mr Johnson Fiveways

  • Great service, always polite and friendly. Excellent contact and info all the way.

    Mr Wells Bishops Road

  • Extremely efficient. Nick and Paula are excellent. The weekly phone calls were much appreciated. 

    Ms Gray Lewes Road

  • Very impressed with all dealings with Maslen. Paula Carter was in particular very knowledgeable and helpful. 

    Mr McBlane Hove

  • From start to finish the sale was dealt with in a thoroughly professional manner.  

    Mr Gibbs Lewes Road

  • A very positive experience - I had most contact with the Fiveways office and they were so friendly and helpful.

    Ms A King Balfour Road

  • Very impressed with the efficient and friendly service, the staff were a pleasure to deal with. 

    Mr & Mrs Gill Lewes Road

  • All very professional, kept updated throughout. Very pleased - Would recommend. 

    Mrs Hammond Hove

  • Excellent Service from start to finish.

    Mr T Mole Cromwell Road

  • Thank you Paul and Archie, you gave an excellent service, as well as Kelly. I look forward to working with you again. 

    Mr White Fiveways

  • Thank you. We found all the staff knowledgeable and really pleasant to deal with. 

    Ms Ansloos Lewes Road

  • First class service from a first class team.

    Mr & Mrs English The Ridgway

  • Excellent service from the Lewes Road branch. Martin Timms secured a quick sale & at a good price & Paula Carter worked really hard to secure...

    Ms Schulte Bear Road

  • Quality advice about when and how to sell, which was spot on. Thank you.

    Miss Coleman Buller Road

  • Cannot express our appreciation enough of all the efforts made by the Woodingdean team - they were fantastic.

    Mr John Mogridge Woodingdean

  • The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!

    Mrs Lincoln Hove

  • Sharon, Harvey and James were all excellent - very professional. Totally opposite to what I have experienced with other agents. Maslen have restore...

    Ms Lyons Woodingdean

  • Very helpful and patient team.

    Mrs Shea Selborne Place

  • We were very pleased with services provided by the Fiveways office.

    Mr & Mrs Sawyer Shaftesbury Road

  • A good team at Woodingdean helped us through a stressful time.

    Mr & Mrs Penton Sycamore Close

  • Harvey was helpful and easily reachable at the beginning of the process and Sharon kept us informed and was always happy to help.

    Ms Murch & Ms Mapa Ticehurst Road

  • Maslens as a whole were really friendly and professional. I have to thank and congratulate Paula Carter for being superb at her job and exceeding m...

    Ms Warren Hove

  • The team worked very hard over a long period to ensure my sale went through - excellent service!

    Mr Patrick Gladstone Terrace

  • An efficient, professional and friendly service. Helpful and a pleasure to do business with.

    Mr Beddington Brading Road

  • Thanks David, all very professional.

    Mrs Flowers Foxdown Road

  • The whole team were excellent, each one of them felt like family. Sharon had a lot of sorting to do at times but coped very well, a true profession...

    Mr Vernon Woodingdean

  • You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.

    Mrs Parkin Fiveways

  • Sharon was excellent, she kept us informed at all stages and was a really calming objective influence in the process.

    Ms Frederick Channel View Road

  • Our local office manager, Sharon Wareham was warm and friendly and kept us up to date at all times.

    Mr Hope The Brow

  • Graham Griffin provided us, and continues to provide us, will all-round excellent advice. We trust his knowledge and expertise.

    Mr Blackmore & Ms O'Sullivan Financial Services

  • Sharon and her team could not have done more in what was a difficult sale. 

    Ms Daly Woodingdean

  • Very thorough & very informative.

    Mr Michnowicz Waldegrave Road

  • Ben was particularly enthusiastic and helpful. Martin, Paula, Sam and Will are all hard workers.

    Ms Goodey Franklin Road

  • A really good experience.

    Mr Tibble Lewes Road

  • Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!

    Mr Brown Titian Road

  • Very impressed with the service. Sharon Wareham works tirelessly, very professionally and is always there for advice. 

    Miss Matthews Kipling Avenue

  • Outstanding service from Sharon. James is an asset to Maslens & Harvey was so helpful and polite.

    Ms Cianchetta Selhurst Road

  • Good team. Straightforward. No nonsense.

    Mr Standing Newmarket Road

  • Paula is amazing!

    Ms Aspnall Gladstone Place

  • Superb service as usual, I would always recommend you.

    Ms S Hike Blackthorn Close

  • Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...

    Mr Lavender Fiveways

  • The staff were very helpful, an excellent service. I would recommend you to others.

    Miss Hockly Fiveways

  • All the staff I dealt with were excellent. Sharon worked really hard to complete the sale.

    Mrs Bent Falmer Gardens

  • It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...

    Mr McLagan Lewes Road

  • Sold within 2 weeks for asking price "excellent!"

    Mr Grundy Bishops Road

  • I found the service to be courteous, friendly and efficient.

    Mr Upton Buller Road

  • I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...

    Mr & Mrs Heer Lewes Road

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