The Best Estate Agents Speak Plain English

4th November 2024

The Best Estate Agents Speak Plain English

If you have ever sold, bought, rented or let a property you might think estate agents speak a language only they understand!

Admittedly things used to be a lot worse when anything written by an agent featured words and phrases such as 'pleased to bring to market', 'notwithstanding' and 'forthwith'. Thankfully these have largely fallen out of fashion.

However, it's easy to feel that jargon and industry terms are sometimes used to pull the wool over your eyes and that's not good when you're trying to choose an estate agent you can trust.

Plain speaking

At Maslen we speak to our clients as we would do to anyone else, using clear, honest terms and phrases that you don't need to use a specialist property dictionary in order to understand.

It goes beyond that though. Plain speaking means telling the truth, whether that's something you might want to hear or not. If a neighbouring house has recently sold for a certain amount of money, you may be unhappy to hear an experienced professional valuation that gives you a lower price.

This is where some estate agents are sadly still economical with the truth. Your neighbour may have had extensive work done, a more modern kitchen, an extra bedroom as a loft conversion, or any number of other factors that affect the market value.

One way that plain speaking really matters is when you're finding out how much your home is worth, and it's a good start to having a working relationship with an estate agent that really is built on trust.

Recommendations and reviews

Every business has to advertise itself to get more clients. The trouble is that some estate agents are more interested in doing this than they are in marketing your home for sale!

This can often apply to big chain brand names, whose successful offices elsewhere in the country effectively subsidise their less effective local cousins.

That's where a truly local, experienced agent who knows your area inside out comes out on top.

Having a recommendation from family or friends is worth its weight in gold for most things, and when it comes to property it really can be the most reliable way to find the right person to do the job you need.

Today online reviews can work in this way as well. It's important though to look at how recent the reviews are and exactly what strengths they highlight. For instance, if you want to rent out your investment property an agent whose great reviews are all about sales might not be the best choice.

A good attitude

An agent that talks down to you is as bad, if not worse, than one who tries to confuse you using property industry buzzword bingo. Even worse than either of these is someone who tries to apply pressure in any way, telling you that you need to make a quick decision for one reason or another.

When you are selling your home it's your choice, your timetable.

In day to day life we all tend to work out quite quickly whether someone is trustworthy and that often comes down to the way they speak to us. A good agent will of course have a local reputation that speaks for itself in many ways, along with the facts and figures that make their case for them too - all clearly stated in plain English!

If you'd like to find out why so many people choose us to sell their home in Brighton and Hove call us on 01273 677 001, email [email protected] or pop into our central office on Lewes Road to talk face to face.

Testimonials

  • From first valuation to completion day the Mas...

    Sam Brighton

  • Everyone at Maslen's were amazing, from Sam's...

    William Slingsby Brighton

  • Maslen's were amazing estate agents. Through,...

    Sarah Goodfellow Brighton

  • Thank you for everything!

    Ms Tucker Brighton

  • I found everyone helpful, positive and courteous.

    Jean Wooldridge Evesham

  • Very helpful and patient team.

    Mrs Shea Brighton

  • All staff extremely helpful and polite. They made our move very smooth and less stressful.

    Mr & Mrs Gosling Woodingdean

  • All the staff were professional, cheerful and supportive throughout the long process.

    Mr R Turner Shoreham

  • Delighted with the service provided. Very professional and skilful.

    Nicky Conlan Hove

  • Very thorough & very informative.

    Mr Michnowicz Brighton

  • The staff were very helpful, an excellent service. I would recommend you to others.

    Miss Hockly Brighton

  • Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...

    Mr Lavender Brighton

  • It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...

    Mr McLagan Brighton

  • I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.

    Mrs Shepherd Brighton

  • Very impressed with the efficient and friendly service, the staff were a pleasure to deal with. 

    Mr & Mrs Gill Brighton

  • I would recommend Maslen to anyone. 

    Mrs Tripp Brighton

  • Sold within 2 weeks for asking price "excellent!"

    Mr Grundy Hove

  • Very polite, good communication, excellent service.

    Alicia Van der Sluis Surrey

  • Already recommended you! Thank you.

    Mr Edwards Brighton

  • A very committed team who made the sale process very easy.

    Ms Rees Brighton

  • Please thank Paul at Lewes Road - Excellent service. 

    Mr & Mrs Nuthall Brighton

  • This was the best experience I’ve ever had of estate agents. Professional, calm and understanding.

    Elinor James Hove

  • From start to finish the sale was dealt with in a thoroughly professional manner.  

    Mr Gibbs Brighton

  • Very pleased with the experience. I would definitely recommend you and use you again.

    Ms D Edmonds Brighton

  • You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.

    Mrs Parkin Brighton

  • Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.

    Ms Longley Brighton

  • Excellent service as always

    Mr Field Brighton

  • First class service from a first class team.

    Mr & Mrs English Brighton

  • Donna was such a friendly and helpful support...

    Victoria Lander Brighton

  • Excellent communication and advice throughout. It felt very reassuring to be in good hands.

    Mrs Brooker Brighton

  • Maslen's were extremely helpful and profession...

    Bridget Allen Brighton

  • Donna was our vendors sales progressor. We cou...

    Allan Da Silva Brighton

  • Quality advice about when and how to sell, which was spot on. Thank you.

    Miss Coleman Brighton

  • Thank you. We found all the staff knowledgeable and really pleasant to deal with. 

    Ms Ansloos Brighton

  • Really pleased with the service and will definitely recommend to others.

    Ruth Kendall Brighton

  • Your advice, support and understanding whilst dealing with the property were invaluable, making everything so easy.

    Janine Suttner Brighton

  • The team provided the best service I have ever received from an estate agent. I would not hesitate to recommend them to anyone.

    Nicki Myers Woodingdean

  • You are the best estate agent I have ever dealt with and we will be recommending you to anyone moving!

    Hazel Young Hove

  • As always, an excellent service. 

    Mr & Mrs Field Brighton

  • It was an amazing experience, everyone involved were fantastic. 

    Mr & Mrs Knight Brighton

  • Paul was absolutely brilliant. 

    Mrs Tasker Brighton

  • Great service, always polite and friendly. Excellent contact and info all the way.

    Mr Wells Hove

  • The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!

    Mrs Lincoln Brighton

  • Had a great experience with the purchase of ou...

    jennifer Willson Brighton

  • These guys are the real deal, highly experienced, no nonsense, honest and by far and away the most reliable we have encountered. 

    Sarah Studd Hove

  • A really good experience.

    Mr Tibble Brighton

  • I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.

    Mrs Porter Brighton

  • Excellent Service from start to finish.

    Mr T Mole Hove

  • Very professional and friendly. The only estate agents I would trust and recommend.

    Jean Hurley Brighton

  • An efficient, professional and friendly service. Helpful and a pleasure to do business with.

    Mr Beddington Brighton

  • Superb service as usual, I would always recommend you.

    Ms S Hike Brighton

  • Estate agents generally have bad reputations b...

    Dan Harris Brighton

  • Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!

    Mr Witten Brighton

  • In what could have been a very stressful situation it has been a pleasure dealing with you and I can’t speak highly enough of the service provided.

    Gill Frost Hove

  • First class service. Friendly and professional.

    Mr Thorne Brighton

  • Best Estate Agents ever experienced - professional, approachable, competent and exemplary. 

    Mr & Mrs Guest Brighton

  • All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale. 

    Mr Johnson Brighton

  • Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks. 

    Ms Greene Brighton

  • The best estate agents we have ever used. Friendly, efficient and above all truthful! You are in danger of giving estate agents a good name!

    Jacquie Ellis-Jones Shoreham

  • Several leagues above any other estate agent I have had contact with. Kept fully informed every step of the way.

    Paul Cade Haywards Heath

  • Maslen's were very good at keeping in touch an...

    Penny Ashby Brighton

  • Good team. Straightforward. No nonsense.

    Mr Standing Brighton

  • The team worked very hard over a long period to ensure my sale went through - excellent service!

    Mr Patrick Brighton

  • All very professional, kept updated throughout. Very pleased - Would recommend. 

    Mrs Hammond Brighton

  • Thanks for all your help and assistance. Very friendly and professional service.

    Lisa Downary Brighton

  • Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!

    Mr Brown Brighton

  • The whole team were very committed from start to finish.

    Mr Pilgrim Brighton

  • Very, very happy we chose you, felt right from the start! Thank you!

    Miss Blackadder Hove

  • Best Agents in Brighton.

    Mrs Field Brighton

  • Thank you to all the team at Maslen, especiall...

    Gabrielle Gardner Brighton

  • In my situation, moving the sale of my home to Maslen Estate Agents really was a case of third time lucky!

    Lise Henderson Hove

  • Thank you for your service, I would (and have) recommended you to my friends.

    Liz Dean Brighton

  • I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...

    Mr & Mrs Heer Brighton

  • We were delighted with the service received from all the staff with whom we had contact,

    Dr Crichton Brighton

  • Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.

    Mr Field Brighton

  • Maslen made the selling of my flat as easy as...

    Victoria Bradley-Barnard Brighton

  • Thanks for an excellent service. 

    Mr King Brighton

  • I found the service to be courteous, friendly and efficient.

    Mr Upton Brighton

  • Compared to your rivals, your service was excellent

    Ms McGrigor Brighton

  • Thank you Maslens, you were all excellent!

    Miss Jasper Brighton

  • Very comprehensive and professional. Nice people to work with and highly recommended. 

    Mr Alderton Brighton

  • A completely painless experience from start to finish. Thank you.

    Mr Woolven & Mrs Bessant-Woolven Brighton

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